Ant,
Just a quick thanks for sparing some of your valuable time this afternoon.
it's nice to know that even though I'm a newbie to all this you still have time and patience to explain some details.
Great customer support!
Thanks again
Shane
| NITROUS OXIDE ( nos / n2o ) advice forum http://nitrous-advice.org/ |
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| Good to chat with you Ant! http://nitrous-advice.org/viewtopic.php?f=8&t=6482 |
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| Author: | BagPuss [ Mon Mar 12, 2012 6:19 pm ] |
| Post subject: | Good to chat with you Ant! |
Ant, Just a quick thanks for sparing some of your valuable time this afternoon. it's nice to know that even though I'm a newbie to all this you still have time and patience to explain some details. Great customer support! Thanks again Shane |
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| Author: | Autosri [ Mon Mar 12, 2012 6:47 pm ] |
| Post subject: | Re: Good to chat with you Ant! |
thats one thing you certainly cant fault them on is there customer support and willingness to help |
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| Author: | Noswizard [ Tue Mar 13, 2012 3:15 am ] |
| Post subject: | Re: Good to chat with you Ant! |
There's NOTHING I hate more than companies that are eager to take your money but offer no assistance before or afterwards. I run my company the way I would like it to be run, if I was a customer and not the owner and as a consequence there is no compromise on customer support. FYI I spent about 2 hours today waiting on phone lines to TOP tuning companies in the US, to talk to one of their tech guys before ordering a product. I eventually got an answer from one of them but the other I just gave up waiting, as it was an automated line and no sign of it ever ending. The best of it was, the message they kept repeating, was your business is very important to us and we will answer your call as soon as possible. If my business was so bloody important to them, they should pay another person to answer the phones, so I wasn't kept waiting that long that I'd get fed up and go somewhere else!!!!!!  Anyway ......... nice to know my teams efforts are appreciated, so many thanks for the post. |
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| Author: | mgbv8 [ Tue Mar 13, 2012 10:27 pm ] |
| Post subject: | Re: Good to chat with you Ant! |
Noswizard wrote: There's NOTHING I hate more than companies that are eager to take your money but offer no assistance before or afterwards. I run my company the way I would like it to be run, if I was a customer and not the owner and as a consequence there is no compromise on customer support. FYI I spent about 2 hours today waiting on phone lines to TOP tuning companies in the US, to talk to one of their tech guys before ordering a product. I eventually got an answer from one of them but the other I just gave up waiting, as it was an automated line and no sign of it ever ending. The best of it was, the message they kept repeating, was your business is very important to us and we will answer your call as soon as possible. If my business was so bloody important to them, they should pay another person to answer the phones, so I wasn't kept waiting that long that I'd get fed up and go somewhere else!!!!!! Anyway ......... nice to know my teams efforts are appreciated, so many thanks for the post. Ha Ha!! I must have sent 10 emails direct to NOS back in my early days of nitrous use to ask for help. I'm still waiting for a reply 6 years later 
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