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 Post subject: Good to chat with you Ant!
PostPosted: Mon Mar 12, 2012 6:19 pm 
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Learner

Joined: Thu Feb 16, 2012 10:34 pm
Posts: 165
Location: Oulton Broad, Suffolk, UK
Ant,

Just a quick thanks for sparing some of your valuable time this afternoon. :yes:


it's nice to know that even though I'm a newbie to all this you still have time and patience to explain some details.


Great customer support!


Thanks again


Shane

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 Post subject: Re: Good to chat with you Ant!
PostPosted: Mon Mar 12, 2012 6:47 pm 
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Learner

Joined: Thu Jun 09, 2011 2:49 pm
Posts: 428
thats one thing you certainly cant fault them on is there customer support and willingness to help


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 Post subject: Re: Good to chat with you Ant!
PostPosted: Tue Mar 13, 2012 3:15 am 
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Site Admin

Joined: Thu Feb 03, 2005 6:07 pm
Posts: 18701
Location: Doncaster
There's NOTHING I hate more than companies that are eager to take your money but offer no assistance before or afterwards. I run my company the way I would like it to be run, if I was a customer and not the owner and as a consequence there is no compromise on customer support.

FYI I spent about 2 hours today waiting on phone lines to TOP tuning companies in the US, to talk to one of their tech guys before ordering a product. I eventually got an answer from one of them but the other I just gave up waiting, as it was an automated line and no sign of it ever ending.
The best of it was, the message they kept repeating, was your business is very important to us and we will answer your call as soon as possible.
If my business was so bloody important to them, they should pay another person to answer the phones, so I wasn't kept waiting that long that I'd get fed up and go somewhere else!!!!!! :evil: :evil: :evil: :evil: :evil: :evil:

Anyway ......... nice to know my teams efforts are appreciated, so many thanks for the post.

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Trev (The WIZARD of NOS)

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 Post subject: Re: Good to chat with you Ant!
PostPosted: Tue Mar 13, 2012 10:27 pm 
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Wizard

Joined: Thu Apr 19, 2007 7:45 pm
Posts: 3963
Location: Bucks
Noswizard wrote:
There's NOTHING I hate more than companies that are eager to take your money but offer no assistance before or afterwards. I run my company the way I would like it to be run, if I was a customer and not the owner and as a consequence there is no compromise on customer support.

FYI I spent about 2 hours today waiting on phone lines to TOP tuning companies in the US, to talk to one of their tech guys before ordering a product. I eventually got an answer from one of them but the other I just gave up waiting, as it was an automated line and no sign of it ever ending.
The best of it was, the message they kept repeating, was your business is very important to us and we will answer your call as soon as possible.
If my business was so bloody important to them, they should pay another person to answer the phones, so I wasn't kept waiting that long that I'd get fed up and go somewhere else!!!!!! :evil: :evil: :evil: :evil: :evil: :evil:

Anyway ......... nice to know my teams efforts are appreciated, so many thanks for the post.


Ha Ha!!
I must have sent 10 emails direct to NOS back in my early days of nitrous use to ask for help. I'm still waiting for a reply 6 years later :)

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